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Harper College will be closed for Thanksgiving Break on Wednesday, Nov. 22, through Sunday, Nov. 26.

Reaching for Stellar Service®

Overview

This course provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. This is a foundational course that teaches core skills, knowledge, and attitudes every employee should have. It is available as either a 2-day workshop or as individual 4-hour modules.

Outcomes

Upon successful completion of this course, participants will be able to:

  • Describe what stellar service is and the challenges of delivering it.
  • Discuss the benefits of customer loyalty to the employee, the organization, and customers.  
  • Explain the importance of the employee's role in building customer loyalty.
  • Identify key defining moments in customer interactions.
  • Identify and discuss the three dimensions of service.
  • Describe the four key qualities that customers expect from stellar service.
  • Use the four key qualities to evaluate and improve the service they deliver.

Length: 4 hours

Materials: Achieve Global

Professional Development Page

 

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