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Technical Support Information

Getting Technical Assistance at Harper College

Technical support is available for anyone using Blackboard at Harper College.

Student Technical Support:

• Telephone: 847.925.6866
• Email: studentsd@harpercollege.edu
• Support Hours: Student Service Desk

Online Student Help

Blackboard tutorials are available for viewing and/or download. Watch movies or print tip sheets that explain how to use the most common Blackboard tools if you aren't sure how to do something required in your course site. You will find this area especially useful if live technical support is not available when you have a question.

Faculty Technical Support:

• Telephone: 847.925.6090, option 1
• Email: bbtechsupport@harpercollege.edu

• Support Hours: see below

Fall and Spring Semester Live Technical Support Hours:

• First and last 2 weeks of the semester: 8am - 8pm Monday - Thursday, Friday 8am - 4:30pm
• Regular semester hours: 8am - 4:30pm Monday - Friday

 Summer Semester Live Technical Support Hours:

• 8am - 5pm on Monday - Thursday
• 8am - 12pm on Friday

Online Faculty Help

Blackboard tutorials are available for viewing and/or download. Watch movies or print tip sheets that explain how to use the most common Blackboard tools if you aren't sure how to use the tools in the Blackboard Control Panel. You will find this area especially useful if live technical support is not available when you have a question.